Ultimate Medical Academy
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Academic Learner Services Advisor

3101 W M.L.K. Jr Blvd
Tampa, FL

Full-Time

Responsible for, but not limited to, providing assistance to students in their development and on going achievement of education goals, providing students with academic planning services based on UMA program requirements and support services, and promoting student success and retention through effective communication, service, and support.
• Medical insurance
• Dental insurance
• Vision insurance
• Prescription drug coverage
• Life Insurance
• Wellness program
• Health Spending Account (HSA)
• Paid holidays
• Paid vacation
• 401K
• Long term disability leave
• Flex Spending Account (FSA)
• Tuition Assistance
O​​​​ur institutional values are shaped and validated by our employees. They describe how we strive to operate and are the standards of behavior we look to embody.

ACT WITH INTEGRITY
We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our employees, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES
We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO EMPLOYEE SUCCESS
We are committed to our employees’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our employees for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE
We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY
Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE
We believe that cooperative, supportive teams produce breakthrough results. We strive to build and maintain positive relationships, show respect and humility when interacting with each other, and resolve conflicts in a constructive manner. By working together we win together - as one - ensuring that the goals of the company are the focal point of our efforts.
Primary Duties and Responsibilities:
Contacts students on a regular basis to build and maintain rapport and serves as the student’s advisor and first point of contact to ensure questions are answered and concerns are resolved.
  • Assists students with questions related to course navigation, academic policies, course expectations, technical assistance, and other student support 
  • Provides guidance to at-risk students to ensure student success.
  • Provides on-going student retention efforts
  • Participates in process improvement initiatives.
  • Calls students to procure proper forms and paperwork as needed.
  • Develops through knowledge of UMA web properties, processes and policies to be used daily in Learner Services
  • Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
  • Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
Associated Knowledge, Skills & Abilities
The Learner Services Advisor will be evaluated on:
  • Knowledge of and adherence to regulations and compliance
  • Personal honesty and integrity
  • Meeting customer service and retention goals
  • The ability to deliver outstanding student service
  • The ability to work effectively on a team, both within and across Ultimate Medical Academy departments, and
  • Attitude and enthusiasm.

Preferred Requirements:
  • Bachelor’s Degree
  • 3-5 years of experience in student services, academic advising or online education
  • Authorized to work in the US without sponsorship
  • Accept a background check to be performed
  • Minimum of 2 years experience in student services, academic advising, or education
  • Minimum Associates Degree
  • English
  • Knowledge in: Microsoft Office
  • Knowledge in: Web browser software
Ultimate Medical Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.