Smith Seckman Reid
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Client Relationship Manager (CRM)

Greenwood Village, CO

Full-Time

The Client Relationship Manager, who possesses a Professional Engineers license, holds responsibility for the overall relationship with identified clients and successful delivery of client’s projects.

The CRM primarily manages projects independently but may require additional Project Managers to effectively complete projects.

The CRM acquires additional work and maintains client relationships by consistently demonstrating an ability to execute and deliver high-quality projects for existing clients. They are involved in the industry and community, providing a presence for the organization by membership on boards and professional organizations and published writing.

This role will involve a combination of project management work, direct project engagement, client relationship activities and oversight of services delivered to assigned clients. 
• High Deductible Health Plan
• 401K with company match
• Paid Life Insurance
• Highest HSA Contribution
• Wellness program
• Long term disability leave
• Short term disability leave
• Educational Tuition Reimbursement
• Dental insurance
• Vision insurance
• Accrued paid time off
• Flex Spending Account (FSA)
• AND MORE. See full list here: https://www.ssr-inc.com/life-at-ssr/colleague-benefits
SSR is committed to providing opportunities and benefits to colleagues that promote living fully. 

Relationships are of great importance to SSR. We strive to recruit a diverse group of people who will work well with our team and our clients. We offer an environment that encourages individuals to pursue their hobbies and personal interests by promoting a healthy balance between life and work.
We are always looking for people who are hard-working and innovative, with a desire to better themselves and their colleagues.

Through various competitive benefits and programs available, SSR supports the health, well-being, and personal growth of its employees. SSR is a 2019   A/E/C Building a Better World Award Winner which recognizes our commitment to community outreach and improvement.

We feel that SSR is a great place, but don’t take our word for it,  See what our colleagues are saying at  www.ssr-inc.com/life-at-ssr.

Why Choose SSR?  Look at our Twitter, Facebook and LinkedIn pages to discover more.
We are Certified "Great Place to Work"  
   
http://www.greatplacetowork.com/certified-company/1001559   

  • Serves as the principal level relationship and trusted advisor with clients for all project engagements with the client’s organizations
  • Works with leadership to establish long term strategies for building and growing client relationship
  • Aligns SSR services with the needs of the client, identifies the client’s future needs, and determines where SSR can intersect with new services and support
  • Builds, develops, and grows strategic business relationships vital to the success of projects and long term engagements
  • Updates leads and records business development activities in the CRM database
  • Assists or leads resolution of project and client relationship issues
  • Understands client’s strategic goals and standards and assures all projects are delivered in accordance with those goals and standards
  • Provides leadership and mentoring to Project Managers assigned to their projects
  • Oversees the activities of the project team to achieve Total Project Success
  • Ensures projects are executed according to the plan and are of the highest standards to support long-term relationships with clients
  • Responsible for overall preparation of proposals in coordination with the marketing department, utilizing input from technical staff
  • Responsible for all project management activities, which includes (but is not limited to) establishing the project scope with the client, preparing and negotiating fees and contracts, preparing and managing the schedule and man-hour budget, conducting a project kick-off meeting, maintaining communication with the client, attending meetings, managing risk, implementing a QA/QC plan, and performing job close out processes
  • Responsible for projecting monthly revenue expectations for projects and working with the location Operations Director in planning workload and office staffing
  • Responsible for working with clients and Project Managers to collect accounts receivables in accordance with Program AR goals
  • Negotiates a standard contract and fee schedule where possible to help ensure continued profitability for clients of large scope and complexity
  • At least ten (10) years of applicable project/client management experience
  • Experience (or Bachelor's degree) in at least one of the major technical disciplines practiced by the firm
  • Professional Engineers License (PE)
  • Knowledge in: Demonstrated ability to manage projects from small to large scope and complexity
  • Knowledge in: Experience designing multi-discipline projects
Smith Seckman Reid provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.