Advanced Orthopedics and Sports Medicine Institute
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Front Desk Associate - Physical Therapy

301 Professional View Dr
Freehold, NJ


The front desk associate serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

• Medical insurance
• Dental insurance
• Vision insurance
• 401K with company match
• Paid time off

Advanced Orthopedics and Sports Medicine Institute was founded in 2007 with the merger of two of the areas longest tenured practices – Western Monmouth Orthopedic Associates and New Jersey Orthopedic Associates. For more than 25 years, each has been a leader in providing quality orthopedic and sports medicine care. Together as one, we’re even stronger and making a real difference in people’s lives.

The combined practice allows us to draw on our complementary strengths to deliver exceptional patient-centered, patient-focused care for a better overall patient experience.

Full time- 40 hours per week , Business hours are 7 to 7 M to Th, Fri 7 to 5, 2 night shifts are required , flexible with scheduling

Essential Duties:  
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Collects all patient co- pays, insurance payments or any other payments due at point of service and ensure the payments are appropriately accounted for.
Maintains therapist schedule accordingly in WebPT.
Schedules progress evaluations as needed.
Maintains current patient prescriptions.
Ensures all Medicare Plans of Care are current and signed by the referring doctor.
Ensures all authorizations are current.
Scans all discharged cases into E-Clinical Works (E.C.W.)
Creates reports for Clinical Director to track unsigned notes, missing patients and any other metrics the Clinical Director requires to track departmental statistics.
Files all reports in a timely fashion.
Obtains all insurance verification.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Performs other duties as requested/directed.

Standards of Performance:
  • Performs all duties and demonstrates behaviors and attitudes consistent with the Mission Statement and Core Values of the organization.
  • Consistently demonstrates commitment to customer service excellence in all interactions with patients, family members, visitors and other staff that are consistent with Service Excellence performance standards.
  • Continually participates in building and maintain positive working relationships through effective communication, performance improvement and teamwork efforts.
  • Demonstrates the ability to clearly and effectively communicate (verbal and written communications) to all patients, family members, visitors and other staff members.
  • Demonstrates, maintains and upholds expectations set forth in the organizational Code of Conduct and Compliance Program.
  • Responsible for timely completion of all new hire training, departmental training and yearly compliance training on an ongoing basis.
  • Responsible for timely and accurate completion of timesheets/ time records for hours work and payroll processing. Time records must be completed and approved by employee no later than close of business on last day of each pay period.
  • Actively participates in the safety programs of the organization by identifying potential risks and promoting patient safety as well as environmental safety.
  • Accomplishes individual and team goals and objectives established by supervisor/manager  
Minimum Education, Years of Experience:
  • Must possess a high school diploma or GED equivalent.
  • Should possess a minimum of 0 to 2 years as a medical receptionist or related field.
  • Must possess exceptional organizational skills.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to work well with others.
  • Ability to gather data and compile information.
  • Must possess basic computer knowledge and skills (Excel, Outlook, and Word).

  • Minimum of 1 year experience
  • Minimum High School Degree

Advanced Orthopedics and Sports Medicine Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.