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Solar United Neighbors

Go Solar Help Desk Associate - Virtual/Remote

Virtual/Remote

Full-Time

$26.59 per hour

Our energy system is on the brink of a major transformation, and we're looking for someone to help us ensure this new system puts rooftop solar energy at the cornerstone!

About the Position

We're looking for someone to join our National Solar Help Desk in our next exciting phase of growth. We care so much about our work to increase access to solar and to support the adoption of rooftop solar nationwide, we launched our Solar Help Desk as a side hustle in 2021, offering 15-minute scheduled consultations and email-based support on everything from "How does this solar thing work?" to "I've got a few proposals, and I need help comparing them". After four years of experience, it's clear what we're doing is needed!

We want someone ready to be an asset to the National Solar Help Desk Team, with a mission to assist existing and potential solar owners and become a critical contributor to Sun's organizational mission. In this position, you'll be working daily with consumers all over the country to help them on their solar journey, providing empathetic, high quality, and practical support along the way.

The Go Solar Help Desk Associate won't do this work alone. Your focus will be on our Help Desk, but you'll be part of the growing Go Solar team. In addition to our Help Desk services, SUN's Go Solar team supports our state and national programming such as solar co-ops, consulting services, and more.

How to apply: If you think this job might be for you, please apply on our Career.Place job board! Please include a resume with your application. A cover letter is optional; however, it can be a helpful way for you to communicate your fitness for the position if you think that may not be obvious from your resume. 

• Medical insurance
• Dental insurance
• Vision insurance
• 401K with company match
• Flexible work schedule
• Paid holidays
• Paid sick leave
• Paid time off
• Phone/Internet Stipend
Solar United Neighbors (SUN) is a national 501(c)3 nonprofit that started more than 15 years ago with a simple question. "Mom, can we go solar?" Since then, we've helped tens of thousands of people benefit from solar energy. We are dedicated to creating a clean, equitable, resilient energy system that benefits everyone - by helping people go solar, join together, and fight for their energy rights.

SUN welcomes candidates of diverse backgrounds and experience to apply, including people of color, women, LGBTQ+, people with disabilities, veterans, and those with a non-traditional education. We're an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every preferred qualification, we still encourage you to apply.
Job responsibilities include:
  • Level 1 support - Answer emails, phone, and chat requests; conduct 15-minute appointment calls.
  • Reporting - Record all support cases accurately for wider metrics and tracking as a team.
  • Content - Occasionally author new content and update existing content in support of our mission.
  • Hiring - Support Help Desk Manager in interviewing, vetting, and training additional staff hires.
  • Training - Support Help Desk Manager in building and maintaining a training program for Help Desk Associates.
  • Process development/improvement - Support Help Desk Manager to take what we've done, make it better, implement changes as needed to ensure efficient and effective operation of the Help Desk team and high-quality service delivery.
  • Organization-wide administration - Participate actively in organization-wide initiatives by supporting meetings and planning sessions, contributing ideas, and managing timely administrative tasks such as timesheets, reimbursements, and scheduling.
  • Other duties as assigned.
Required Qualifications
  • Minimum 2 years of experience (professionally or as volunteer) in administrative support, help desk, or customer service
  • Willingness to study for and take the NABCEP PV Associate Exam within 1 year of hire
  • Ability to multitask and balance multiple projects
  • Detail-oriented and collaborative
  • Organized and self-directed in short and long-term projects
  • Upbeat attitude and customer-focused mindset
  • Interest in growing your solar industry knowledge from the inside out (technology, consumer protection, financing, policy, etc.)
  • Strong written and verbal communication skills
Preferred Qualifications
  • Knowledge of WordPress, Salesforce, Asana, HelpScout, ZenDesk or similar help desk software.
  • Rooftop solar industry experience
Benefits
  • Hourly compensation of $26.59 
  • Employer-sponsored health insurance (85% coverage for employees and dependents)
  • 15 vacation days and 224 prorated wellness hours per year
  • Paid holiday on all federal holidays - plus the day after Thanksgiving, the week between Christmas and New Year's Day off, and two additional days of your choice
  • Parental, family, and jury leave
  • 401(k) retirement account with match up to 2% after 1 year
  • $1,000 professional development budget
  • $50/month stipend for phone and internet
  • Fun, remote work environment
  • Flexible work hours
  • Meaningful, impactful work
We anticipate accepting applications until second week of May, with the first review of candidates next week. However, we encourage interested applicants to apply as soon as possible, as we may begin interviews on a rolling basis.
  • Minimum 2 years of experience (professionally or as volunteer) in administrative support, help desk, or customer service
  • Willingness to study for and take the NABCEP PV Associate Exam within 1 year of hire
  • Ability to multitask and balance multiple projects
  • Detail-oriented and collaborative
  • Organized and self-directed in short and long-term projects
  • Upbeat attitude and customer-focused mindset
  • Interest in growing your solar industry knowledge from the inside out (technology, consumer protection, financing, policy, etc.)
  • Strong written and verbal communication skills
  • Knowledge in: Computer skills
We’re an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  SUN is committed to a diverse and inclusive workplace. Solar United Neighbors welcomes candidates of diverse backgrounds and experience to apply, including people of color, women, LGBTQ+, people with disabilities, and those with a non-traditional education.