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Advanced Orthopedics and Sports Medicine Institute

Medical Appointment Scheduler FT

301 Professional View Dr
Freehold, NJ

Full-Time

The Appointment Scheduler is responsible for scheduling appointments, providing  online insurance verification, triage phones calls from patients and facilities,  This position will work in tandem with front desk and patient care secretaries.






• Medical insurance
• Voluntary Dental insurance
• Voluntary Vision Insurance
• 401K

Advanced Orthopedics and Sports Medicine Institute was founded in 2007 with the merger of two of the areas longest tenured practices - Western Monmouth Orthopedic Associates and New Jersey Orthopedic Associates. For more than 25 years, each has been a leader in providing quality orthopedic and sports medicine care. Together as one, we're even stronger and making a real difference in people's lives.

The combined practice allows us to draw on our complementary strengths to deliver exceptional patient-centered, patient-focused care for a better overall patient experience.

 Freehold NJ location 
  • Manages phone calls and triages/manages calls from patients/pharmacies/insurance companies and other facilities.
  • Schedules patient appointments including online insurance verification.
  • Follows-up patients with missed appointments.
  • Obtain  authorizations for Motor Vehicle and Workers' Compensation patients.
  • Monitors webchat via Snap Engage daily and responds to patient inquiries.
  • Manages calls from hospitals and physician offices and routes to the appropriate people.
  • Creates telephone encounters as necessary.
  • Interacts with other departments within the organization.
  • Performs other duties as requested by the Supervisor/Office Manager as directed for business needs.
  • Follows all the customer service standard 
  • Responsible for timely and accurate completion of timesheets/ time records for hours work and payroll processing. Time records must be completed and approved by employee no later than close of business on last day of each pay period.
  • Responsible for timely completion of all new hire training, departmental training and yearly compliance training (Hpro) on an ongoing basis
  • Minimum 1 year experience in a medical setting
  • Excellent phone skills
  • Minimum high school diploma or equivalent

Advanced Orthopedics and Sports Medicine Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.