Advanced Orthopedics and Sports Medicine Institute

Medical Front Desk Associate

301 Professional View Dr
Freehold, NJ


The Front Desk Associate is responsible for managing patient flow in the office, by moving patients through a predetermined schedule of appointments.

• Medical insurance
• Voluntary Dental insurance
• Voluntary Vision insurance
• 401K with company match
• Holiday / Overtime pay

Advanced Orthopedics and Sports Medicine Institute was founded in 2007 with the merger of two of the areas longest tenured practices - Western Monmouth Orthopedic Associates and New Jersey Orthopedic Associates. For more than 25 years, each has been a leader in providing quality orthopedic and sports medicine care. Together as one, we're even stronger and making a real difference in people's lives.

The combined practice allows us to draw on our complementary strengths to deliver exceptional patient-centered, patient-focused care for a better overall patient experience.

  • Greets all patients and visitors upon arrival.
  • Issues correct paperwork, including all new COVID-19 consent forms.
  • Provides patients with intake and new patient forms as well as copies of office policies and legally required documents.
  • Collects and verifies all insurance cards for all patients, scans and updates in chart.
  • Accurately enters all demographic information into the computer system.
  • Verifies all information in the system including, insurance/emergency/pharmacy information received from patient for accuracy and all required fields completed.
  • Collects ALL co-pays, co-insurance and any balance due on account.
  • Discusses patient's insurance or refers to Billing Department if further explanation is required on balance due questions
  • Monitors the flow of patient check- in and check- out.
  • Keeps patients informed of delays.
  • Obtains necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records.
  • Reviews and completes all Outcomes Based Electronic Research Database (OBERD) questions daily.
  • Discusses patient's insurance or refers to Billing Department if further explanation is required on balance due questions.
  • Scans pertinent patient information into EMR including patient authorizations, test results and recent labs delivered by patient, etc.
  • Obtains patient authorization for medical records release (HIPAA compliance).
  • Checks-out patients after their appointment, schedules follow-up appointments or procedure for new and recurring patients based on Physician and PA/NP availability as per doctor's request.
  • Provides patient with all necessary paperwork upon check out for procedures, prescriptions or therapy as ordered by the doctor.
  • Notifies the doctor's secretary of any tests or follow up appointments requiring authorizations.
  • Schedules any necessary appointments after completion of patient visit.
  • Answers patient questions and provides assistance when necessary.
  • Balances daily deposits.
  • Fields phone calls, responds to emails from physicians and staff.
Scans all documents into patient charts and empties the fax in-box.
Reviews and completes the assigned beans.
  • Responsible for timely and accurate completion of timesheets/ time records for hours work and payroll processing. Time records must be completed and approved by employee no later than close of business on last day of each pay period.
  • Responsible for timely completion of all new hire training, departmental training and yearly compliance training (HPro) on an ongoing basis.
  • Performs other duties as assigned by the Office Manager as per business needs.
  • Authorized to work in the US without sponsorship
  • 1-2 years experience in a medical office office
  • Minimum High School Degree

Advanced Orthopedics and Sports Medicine Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.