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National Account Executive/Sr. Account Manager - Virtual/Remote
mPulse Mobile
Multiple Locations (see below)
mPulse Mobile
National Account Executive/Sr. Account Manager - Virtual/Remote
Virtual/Remote
Full-Time
20%
Purpose of the Role: This is a client management role focused on project management, client satisfaction and client retention. This position will be responsible for developing deep relationships within client organizations, implementing mPulse software, and driving ROI for customers. Additionally, this role is responsible for gaining extensive knowledge of client strategy, the decision-making processes, and other internal factors that provide opportunity for revenue growth.
*This will be a remote position with options to work in the MN or CA office.
Behavioral Competencies:
Attention to Detail
Independent Self-Starter
Highly Organized
Critical Thinker
Problem Solver
Excellent Communicator
Ability to Prioritize
Team Work & Collaboration
Multi-Tasker with Strong Sense of Urgency
Minimum Qualifications:
Bachelor's Degree or 4 years combination of associates degree combines with related work experience
4 years healthcare industry experience
Demonstrated success in client relationship planning, management, and strategy
Excellent communication skills and highly collaborative
Agency & Marketing background
Experience with video production projects
*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.
• Medical insurance
• Dental insurance
• Vision insurance
• Prescription drug coverage
• 401K
• 401K with company match
• Long term disability leave
• Life Insurance
• Health Spending Account (HSA)
• Flex Spending Account (FSA)
• Flexible work schedule
• Paid holidays
• Paid time off
• Bereavement leave
• Phone/Internet Stipend
• Employee Referral Program
• Community service programs
• Parking available
Enjoy Flexible PTO and flexible work hours
Full Vision, Dental and Healthcare - all individual premiums paid by mPulse!
401K Program with a 4% match
3 Weeks Paid Maternity/Paternity Leave
Weekly team lunches to celebrate victories
Paid Parking as well as Car Pooling incentives
Laptop fitness stations
Ping pong conference table and Foosball
Duties and Responsibilities:
Serve as the day-to-day contact for clients
Responsible for client satisfaction and account retention
Lead all client implementations, manage new project deployments, and train stakeholders on the mPulse software
Monitor customer programs, build reports that highlight program outcomes, and showcase results to client stakeholders
Leverage a comprehensive understanding of mPulse products and services to provide recommendations to client pain-points
Build strong cross-functional relationships within client accounts
Identify new business expansion and adoption opportunities
Create SOWs as needed
Manage internal resources efficiently to achieve client and company goals
Serve as Customer Advocate within mPulse (product, billing, etc.)
Manage client governance with regularly scheduled client meetings
Understand and share industry trends, competitors, compliance
Consult on product innovation and improvements
Lead quarterly business reviews with clients with Strategic Account Director
Up to 30% travel
Skills, Abilities, and Experience:
5+ years healthcare industry experience
Demonstrated success in client relationship planning, management, and strategy
Experience working with healthcare related technologies, data, and software(s)
Prior experience in cross-functional roles and team collaboration
Experience in mobile technologies (SMS, email, App, Push Notifications)
Strong analytical and problem-solving skills
Expertise in leading client adoption, measurement, and achievement of ROI
Experience in complex project management
Excellent organizational skills, ability to multi-task, and self-motivating
Technical aptitude with ability to adapt, learn quickly, and teach others
Proficient use of MS Office Suite (particularly Excel and PowerPoint), Salesforce.com, project management tools, JIRA, etc.
Excellent communication skills and highly collaborative
Duties and Responsibilities:
Serve as the day-to-day contact for clients
Responsible for client satisfaction and account retention
Lead all client implementations, manage new project deployments, and train stakeholders on the mPulse software
Monitor customer programs, build reports that highlight program outcomes, and showcase results to client stakeholders
Leverage a comprehensive understanding of mPulse products and services to provide recommendations to client pain-points
Build strong cross-functional relationships within client accounts
Identify new business expansion and adoption opportunities
Create SOWs as needed
Manage internal resources efficiently to achieve client and company goals
Serve as Customer Advocate within mPulse (product, billing, etc.)
Manage client governance with regularly scheduled client meetings
Understand and share industry trends, competitors, compliance
Consult on product innovation and improvements
Lead quarterly business reviews with clients with Strategic Account Director
Up to 30% travel
Skills, Abilities, and Experience:
5+ years healthcare industry experience
Demonstrated success in client relationship planning, management, and strategy
Experience working with healthcare related technologies, data, and software(s)
Prior experience in cross-functional roles and team collaboration
Experience in mobile technologies (SMS, email, App, Push Notifications)
Strong analytical and problem-solving skills
Expertise in leading client adoption, measurement, and achievement of ROI
Experience in complex project management
Excellent organizational skills, ability to multi-task, and self-motivating
Technical aptitude with ability to adapt, learn quickly, and teach others
Proficient use of MS Office Suite (particularly Excel and PowerPoint), Salesforce.com, project management tools, JIRA, etc.
Excellent communication skills and highly collaborative
Minimum 4 years healthcare industry experience
Demonstrated success in client relationship planning, management, and strategy
Excellent communication skills and highly collaborative
Agency & Marketing background
Experience with video production projects
Okay to work from home initially
Position is not 100% remote, okay to go back to working in the office after the summer.
Bachelors Degree or 4 years combination of associates degree combines with related work experience
Knowledge in: Project Management
Knowledge in: Microsoft PowerPoint
Knowledge in: Strategic Planning
Knowledge in: Business Strategy & Analysis
Knowledge in: Salesforce software
Knowledge in: Microsoft Excel
Minimum 4 years healthcare industry experience
Demonstrated success in client relationship planning, management, and strategy
Excellent communication skills and highly collaborative
Agency & Marketing background
Experience with video production projects
Okay to work from home initially
Position is not 100% remote, okay to go back to working in the office after the summer.
Bachelors Degree or 4 years combination of associates degree combines with related work experience
Knowledge in: Project Management
Knowledge in: Microsoft PowerPoint
Knowledge in: Strategic Planning
Knowledge in: Business Strategy & Analysis
Knowledge in: Salesforce software
Knowledge in: Microsoft Excel
mPulse Mobile provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
mPulse Mobile provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.