This job is no longer accepting applicants at this time
National Account Executive | Sr. Account Manager - Virtual/Remote
mPulse Mobile
Virtual/Remote
mPulse Mobile
National Account Executive | Sr. Account Manager - Virtual/Remote
Virtual/Remote
Full-Time
5%
Client management role focused on client account management, planning and coordination of account activity, generating growth opportunities, and overall client satisfaction and retention. This position develops deep relationships within client organization that lead to increased adoption, utilization, and revenue opportunities. Gain extensive knowledge of client strategy, operational goals, internal stakeholders, decision making processes, business needs, and other internal factors that provide opportunity for product adoption and revenue growth.
Responsible for identifying, developing, documenting, and implementing new client use cases with ROI, Case Studies, and/or client testimonials. This role will also be responsible for using growth management tools required to accurately forecast and report on client revenue performance.
• Permanent Flexible Hybrid work schedule (remote)
• Medical insurance
• Dental insurance
• Vision insurance
• Prescription drug coverage
• 401K
• 401K with company match
• Life Insurance
• Health Spending Account (HSA)
• Flex Spending Account (FSA)
• Paid holidays
• Phone/Internet Stipend
• Paid time off
• Employee Referral Program
• Community service programs
Company Mission and Highlights: mPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare's leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers. With over a decade of experience, 150+ healthcare customers, and nearly 1 billion conversations annually, mPulse Mobile has the data, the expertise, and the solutions to drive healthy behavior change.
mPulse Mobile delivers well-being for the streaming age through a modern learning platform and cinematic content created by popular experts. Offering custom and licensable content solutions, mPulse Mobile helps health innovators reach more people and lower costs to serve and improve health outcomes. Combined, these solutions have a proven ability to reach and engage vital member populations with learning expertise and rich media health education experiences, enabling health innovators to deliver personalized conversational experiences in preferred member channels and streaming content formats.
Accountability - Take ownership. Execute with intent. Exceed client expectations. Recognition - Be positive. Encourage others. Celebrate success. Collaboration & Learning - Share what you know. Listen openly. Stay curious. Thrive - Cultivate well-being. Be inclusive. Find balance. Innovation - Inspire creative solutions. Activate consumers. Drive outcomes. Commitment - Work with purpose. Make an impact. Help us win.
Enjoy Flexible PTO and flexible work hours
Hybrid, a remote-first working model with quarterly team meetings (travel paid by mPulse)
Three office locations: Encino, CA, Minneapolis, MN, AND San Mateo, CA.
mPulse Mobile covers 100% of the employee-only premiums for selected plans as well as 25% dependent coverage
Full Vision and Dental - Dental and Vision individual premiums are paid by mPulse as well as 25% dependent coverage
401K Program with a 4% match
3 Weeks Paid Maternity/Paternity Leave
Wellness and Work from the Home stipend
Virtual Happy Hours & Events
Weekly All-Hands meetings giving regular access to leadership
Several team interest groups including The diversity, Inclusion, & You committee, Culture Club, and mPulse Mobilize
Laptop fitness station in LA Office
Employee referral bonuses (up to $3000)
Ping pong conference table and Foosball
Free snacks and drinks
Duties and Responsibilities:
Serve as overall quarterback for clients, build/maintain lasting relationships with key decision makers and responsible for showcasing value
Be a project manager and thought leader for customer implementations and ongoing program engagement.
Develop a deep understanding of mPulse's technology to help create best practices for customer success.
Develop strategic adoption plans for each customer.
Partner with cross-functional teams including Sales, Marketing, and Customer Success, all while serving as the voice of our customers within the organization.
Coordinate and facilitate regular Executive Business Reviews with customers.
Handle day-to-day requests and customer issues thoughtfully and quickly, soliciting feedback while maintaining a strong sense of product direction.
Lead on identifying, escalating, and resolving all client issues
Build out strategic communication campaigns throughout the customer lifecycle.
Responsible for key customer success metrics, including customer churn, account growth, and client satisfaction
Deliver a consultative approach in engaging with customers through onboarding to implementation and growth.
Responsible for account retention, account growth, and client satisfaction.
Monitor programs and ensure value delivery to clients
Leverage comprehensive understanding of company products and services to provide relevant adoption, recommendations, and upsell opportunities for client solutions with ROI
Manage internal resources efficiently to achieve client and company goals
Consult on product innovation and improvements
Up to 5% travel
Skills, Abilities, and Experience:
2+ years healthcare or technology industry experience
1+ years of sales/revenue growth experience
Experience managing single site or functional accounts of moderate scale and complexity
Demonstrated success in client relationship planning, management, and strategy
Experience working with healthcare related technologies, data, and software(s)
Prior experience in cross-functional roles and team collaboration
Strong analytical and problem-solving skills
Expertise in leading client adoption, measurement, and achievement of ROI
Experience in complex project management
Excellent organizational skills, ability to multi-task, and self-motivating
Technical aptitude with ability to adapt, learn quickly, and teach others
Proficient use of MS Office Suite, project management tools, JIRA, etc.
Excellent communication skills and highly collaborative
Minimum Experience:
Bachelor's degree or 4 years related experience to supplement for education
4+ years Account Management or Customer Success experience
Healthcare or Technology experience
Project Management experience
*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.
Behavioral Competencies:
Attention to Detail
Independent Self-Starter
Growth Mindset
Highly Organized
Critical Thinker
Problem Solver'
Excellent Communicator
Ability to Prioritize
Team Work & Collaboration
Multi-Tasker with Strong Sense of Urgency
Duties and Responsibilities:
Serve as overall quarterback for clients, build/maintain lasting relationships with key decision makers and responsible for showcasing value
Be a project manager and thought leader for customer implementations and ongoing program engagement.
Develop a deep understanding of mPulse's technology to help create best practices for customer success.
Develop strategic adoption plans for each customer.
Partner with cross-functional teams including Sales, Marketing, and Customer Success, all while serving as the voice of our customers within the organization.
Coordinate and facilitate regular Executive Business Reviews with customers.
Handle day-to-day requests and customer issues thoughtfully and quickly, soliciting feedback while maintaining a strong sense of product direction.
Lead on identifying, escalating, and resolving all client issues
Build out strategic communication campaigns throughout the customer lifecycle.
Responsible for key customer success metrics, including customer churn, account growth, and client satisfaction
Deliver a consultative approach in engaging with customers through onboarding to implementation and growth.
Responsible for account retention, account growth, and client satisfaction.
Monitor programs and ensure value delivery to clients
Leverage comprehensive understanding of company products and services to provide relevant adoption, recommendations, and upsell opportunities for client solutions with ROI
Manage internal resources efficiently to achieve client and company goals
Consult on product innovation and improvements
Up to 5% travel
Skills, Abilities, and Experience:
2+ years healthcare or technology industry experience
1+ years of sales/revenue growth experience
Experience managing single site or functional accounts of moderate scale and complexity
Demonstrated success in client relationship planning, management, and strategy
Experience working with healthcare related technologies, data, and software(s)
Prior experience in cross-functional roles and team collaboration
Strong analytical and problem-solving skills
Expertise in leading client adoption, measurement, and achievement of ROI
Experience in complex project management
Excellent organizational skills, ability to multi-task, and self-motivating
Technical aptitude with ability to adapt, learn quickly, and teach others
Proficient use of MS Office Suite, project management tools, JIRA, etc.
Excellent communication skills and highly collaborative
Minimum Experience:
Bachelor's degree or 4 years related experience to supplement for education
4+ years Account Management or Customer Success experience
Healthcare or Technology experience
Project Management experience
*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.
Behavioral Competencies:
Attention to Detail
Independent Self-Starter
Growth Mindset
Highly Organized
Critical Thinker
Problem Solver'
Excellent Communicator
Ability to Prioritize
Team Work & Collaboration
Multi-Tasker with Strong Sense of Urgency
Authorized to work in the US without sponsorship
Minimum 4 years Account Management or Customer Success experience
Healthcare or Technology experience
Project Management experience
Bachelor’s degree or 4 years related experience to supplement for education
Knowledge in: Microsoft Office
Authorized to work in the US without sponsorship
Minimum 4 years Account Management or Customer Success experience
Healthcare or Technology experience
Project Management experience
Bachelor’s degree or 4 years related experience to supplement for education
Knowledge in: Microsoft Office
mPulse Mobile provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
mPulse Mobile provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.