The Mann Center for the Performing Arts
Operations and Guest Services Internship (Summer 2025)
Operations and Guest Services Internship (Summer 2025)
123 S Broad St
Philadelphia, PA
5201 Parkside Ave
Philadelphia, PA
Temp
The Operations & Guest Services Intern will assist in identifying and providing solutions to real-time customer experience opportunities in an administrative setting and at the Mann's campus during select events. The ideal candidate has strong customer service experience and familiarity with the Mann performance schedule. Working closely with the campus operations and administrative teams, this role will provide a hands-on learning opportunity for those looking for theater operations and hospitality experience.
This is a paid internship, $ 1,000 split across two x $500 payments.
This is a paid internship, $ 1,000 split across two x $500 payments.
Vision: The Mann will be recognized as the national model and trusted curator of "must-see" performances and transformative experiences in Philadelphia and beyond.
Mission: The Mann Center for the Performing Arts - situated in historic Fairmount Park with breathtaking views of Philadelphia's skyline - serves as one of the nation's premier non-profit and intercultural outdoor performing arts organizations by:
Mission: The Mann Center for the Performing Arts - situated in historic Fairmount Park with breathtaking views of Philadelphia's skyline - serves as one of the nation's premier non-profit and intercultural outdoor performing arts organizations by:
- Creating, presenting, promoting, convening, and collaborating on a broad spectrum of high-quality, compelling, welcoming, and inspiring entertainment experiences in its acclaimed multi-stage campus;
- Providing leadership in arts education through innovative and high-impact, collaborative educational activities for young people throughout the Philadelphia region;
- Fulfilling the expectations of 21st-century audiences by embracing multimedia platforms;
- Being a deeply valued civic asset to everyone in the Philadelphia region, an active community stakeholder in West Philadelphia and our immediate neighborhoods, and a responsible steward of our natural campus and resources; and
- Making its facilities available as a public service to other non-profit organizations.
- Excellence - We seek to create first-class experiences that are unparalleled. We strive for exceptional quality in everything we do by always putting forth our best effort.
- Diversity, Equity, and Inclusion - We foster a community marked by openness, fairness, and equality. We value, respect, and leverage our differences while sharing a common mission.
- Integrity - We consistently operate with unyielding honesty, honor, and transparency. We hold ourselves and each other to the highest ethical standards.
- Welcoming - We create an inclusive and friendly community, where everyone feels special. We focus attention on serving our artists, guests, donors, team members, volunteers, and students.
- Innovation - We seek transformative, cutting-edge, and unique experiences on- and off-stage. We use creativity in all we do-from programming to problem solving.
•Provide outstanding customer service over the phone and in person during Mann events.
•Address customer requests.
•Assists in the coordination and execution of assigned Mann Center concerts, events, and meetings.
•Act as front-of-house contact and greeter for the Crescendo Restaurant on nights when the restaurant is open.
•Supports the on-campus Mann Encore Merchandise shop.
• Provide office management support, which includes supply management, conference room scheduling, mail distribution, and check processing.
•Assists with the creation of meeting and reference materials.
•Monitors and addresses questions directed to the Info@MannCenter.org email account.
•Online research and data entry as needed.
•Responsibilities may change based on business realities.
•Address customer requests.
•Assists in the coordination and execution of assigned Mann Center concerts, events, and meetings.
•Act as front-of-house contact and greeter for the Crescendo Restaurant on nights when the restaurant is open.
•Supports the on-campus Mann Encore Merchandise shop.
• Provide office management support, which includes supply management, conference room scheduling, mail distribution, and check processing.
•Assists with the creation of meeting and reference materials.
•Monitors and addresses questions directed to the Info@MannCenter.org email account.
•Online research and data entry as needed.
•Responsibilities may change based on business realities.
- Authorized to work in the US
- Accept a background check to be performed
The Mann Center for the Performing Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.