Advanced Orthopedics and Sports Medicine Institute
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Patient Care Coordinator - Orthopedics

301 Professional View Dr
Freehold, NJ

Full-Time

The Patient Care Coordinator maintains an efficient patient flow through the registration process and provides timely customer service. Ensures compassionate and professional care, while calmly managing patient communication, for an effective and efficient workflow.
• Medical insurance
• Dental insurance
• Vision insurance
• 401K with company match
• Holiday / Overtime pay

Advanced Orthopedics and Sports Medicine Institute was founded in 2007 with the merger of two of the areas longest tenured practices – Western Monmouth Orthopedic Associates and New Jersey Orthopedic Associates. For more than 25 years, each has been a leader in providing quality orthopedic and sports medicine care. Together as one, we’re even stronger and making a real difference in people’s lives.

The combined practice allows us to draw on our complementary strengths to deliver exceptional patient-centered, patient-focused care for a better overall patient experience.

  • Triage and manages calls from patients/pharmacies/insurance companies and other facilities.
  • Schedules patient appointments, including online insurance verification.
  • Follows up on patients with missed appointments.
  • Ensures patients have completed prescribed testing (imaging, labs etc.) and have follow-up appointments scheduled for their physicians.
  • Ensures all documents are properly completed by their physicians.
  • Prepares forms as requested by patients such as disability, MVA, etc.
  • Handles all attorney requests for their legal documents.
  • Manages authorizations for motor vehicle and workers’ compensation patients.
  • Monitors webchat via Snap Engage daily and responds to the appropriate people.
  • Manages calls from hospitals and physician offices and routes to the appropriate people.
  • Handles and coordinates the doctors’ daily scheduling including their calendars.
  • Creates electronic medical notes including general notes and telephone encounters as necessary.
  • Informs patients about the practice CDC guidelines and requirements. (E.g., wearing proper mask, social distancing etc.)
  • Interacts with other departments within the organization.
  • Work as a liaison between the patient and providers (when needed).
  • Responsible for timely and accurate completion of timesheets/ time records for hours work and payroll processing. Time records must be completed and approved by employee no later than close of business on last day of each pay period.
  • Responsible for timely completion of all new hire training, departmental training and yearly compliance training (Hpro) on an ongoing basis.
  • Perform other duties as requested by management as directed for business needs.
  • Authorized to work in the US without sponsorship
  • Minimum of 3-5 years orthopedics office experience
  • Strong customer service skills
  • Minimum High School Degree
  • computer literacy in Microsoft office applications

Advanced Orthopedics and Sports Medicine Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.