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The Mann Center for the Performing Arts

Receptionist (Campus / Seasonal APR - OCT)

5201 Parkside Avenue
Philadelphia, PA

Part-time

The role of Campus Receptionist is a part-time non-exempt seasonal position (APR - OCT) reporting to the Assistant to the General Manager. This forward-facing, dynamic role serves as the initial point of contact for in-person visitors, guests, and performing artists and with patrons and business partners over the phone.

Vision: The Mann will be recognized as the national model and trusted curator of "must-see" performances and transformative experiences in Philadelphia and beyond.
Mission: The Mann Center for the Performing Arts - situated in historic Fairmount Park with breathtaking views of Philadelphia's skyline - serves as one of the nation's premier non-profit and intercultural outdoor performing arts organizations by:
  • Creating, presenting, promoting, convening, and collaborating on a broad spectrum of high-quality, compelling, welcoming, and inspiring entertainment experiences in its acclaimed multi-stage campus;
  • Providing leadership in arts education through innovative and high-impact, collaborative educational activities for young people throughout the Philadelphia region;
  • Fulfilling the expectations of 21st-century audiences by embracing multimedia platforms;
  • Being a deeply valued civic asset to everyone in the Philadelphia region, an active community stakeholder in West Philadelphia and our immediate neighborhoods, and a responsible steward of our natural campus and resources; and
  • Making its facilities available as a public service to other non-profit organizations.
Values: The Mann is committed to fostering long-standing relationships with its stakeholders-both internal and external-based on the following core values:
  • Excellence - We seek to create first-class experiences that are unparalleled. We strive for exceptional quality in everything we do by always putting forth our best effort.
  • Diversity, Equity, and Inclusion - We foster a community marked by openness, fairness, and equality. We value, respect, and leverage our differences while sharing a common mission.
  • Integrity - We consistently operate with unyielding honesty, honor, and transparency. We hold ourselves and each other to the highest ethical standards.
  • Welcoming - We create an inclusive and friendly community, where everyone feels special. We focus attention on serving our artists, guests, donors, team members, volunteers, and students.
  • Innovation - We seek transformative, cutting-edge, and unique experiences on- and off-stage. We use creativity in all we do-from programming to problem solving.
  • Acts as the Mann's initial point of contact by welcoming visitors, guests, business partners, and artists to the backstage spaces at the Mann. 
  • Provides wayfinding for the parties mentioned above, including directions to bathrooms, catering, the stage, etc.
  • Assists tour personnel regarding local attractions, services, entertainment, etc.  
  • Notifies back-of-house staff of guest arrivals or other matters.
  • Welcome guests, assist with the signing-in process, and issue badges. Maintains records and logs of visitors arriving and leaving the campus.
  • Acts as a representative for the Mann by answering incoming calls and emails from patrons and answering their questions professionally and confidently.
  • Records lost property in the Mann log system and coordinates pickup of these items.
  • Oversees acceptance of deliveries to the main entrance and coordinates delivery to their recipients.
  • Maintains up-to-date information for SEPTA Loop service schedules.  
  • Authorized to work in the US
  • Accept a background check to be performed

The Mann Center for the Performing Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.