Solution Delivery Specialist - Virtual/Remote
Full-Time
Duties and Responsibilities:
Execute day to day tasks on behalf of clients and account management team
Maintain and support client communications as requested
Maintain and communicate expert knowledge of mPulse products and services
Lead on identifying, escalating, and resolving all client issues
Oversight and ultimate responsibility for all client implementations
Ability to understand, demonstrate, and train on client use
Create and maintain reports, processes, and presentations
Assist clients in creating, scheduling, and reporting on campaigns
Provide Project Management & Support for client implementations
Provide first level support for client inquiries and needs
Interface with other teams within mPulse to drive innovation and improvements
Assist client in identifying, planning, and achieving short & long-term strategic goals
Build strong cross-functional relationships within client accounts
Assist with technical troubleshooting as requested
Assist with internal reporting tools (Salesforce.com, Wrike, JIRA, etc.)
Skills, Abilities, and Experience:
Experience in healthcare industry preferred
Prior experience in Project Management and/or Account Management
Strong analytical skills to uncover and understand client needs
Strong attention to detail and excellent follow-up
Ability to communicate clearly, concisely, and effectively
Strong ability to learn quickly and work independently
Passionate about delivering legendary customer service
High energy, self-starter, with a pro-active approach
Ability to understand and communicate product requirements
Excellent organizational skills, ability to multi-task, and self-motivating
Technical aptitude with ability to adapt, learn quickly, and teach others
Proficient use of MS Office Suite, Salesforce.com, Wrike, JIRA, etc.
Minimum Experience:
Bachelor's Degree
2-3 years in a people management role
Prior experience in mobile, email, app, or other communication channels