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mPulse Mobile

Strategic Account Manager - Virtual/Remote

Virtual/Remote

Full-Time

$65,000.00 - $90,000.00 annual salary

Purpose of the Role: 

Client management role focused on client program management, project management, and overall client satisfaction and retention. This position develops deep relationships within client organizations that lead to increased adoption, utilization, and revenue opportunities. Gain extensive knowledge of client strategy, operational goals, internal stakeholders, decision-making processes, business needs, and other internal factors that provide opportunities for product adoption and revenue growth.  

*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review the minimum qualifications thoroughly before applying. Also, note that compensation is based on experience and educational background or a combination of both* **This position is eligible for commission**

• Medical insurance
• Dental insurance
• Vision insurance
• Prescription drug coverage
• Long term disability leave
• Life Insurance
• Health Spending Account (HSA)
• Flex Spending Account (FSA)
• Flexible work schedule
• Paid holidays
• Paid time off
• Bereavement leave
• Employee Referral Program
• Community service programs
• Two Office Locations: Encino CA and Minneapolis MN
Company Mission and Highlights:
 
mPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare's leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers. With over a decade of experience, 150+ healthcare customers, and nearly 1 billion conversations annually, mPulse Mobile has the data, the expertise, and the solutions to drive healthy behavior change.

mPulse Mobile delivers well-being for the streaming age through a modern learning platform and cinematic content created with popular experts. Offering custom and licensable content solutions, mPulse Mobile helps health innovators reach more people and lower costs to serve and improve health outcomes. Combined, these solutions have a proven ability to reach and engage vital member populations with learning expertise and rich media health education experiences, enabling health innovators to deliver personalized conversational experiences in preferred member channels and streaming content formats.

Accountability - Take ownership. Execute with intent. Exceed client expectations.
Recognition - Be positive. Encourage others. Celebrate success.
Collaboration & Learning - Share what you know. Listen openly. Stay curious.
Thrive - Cultivate well-being. Be inclusive. Find balance.
Innovation - Inspire creative solutions. Activate consumers. Drive outcomes.
Commitment - Work with purpose. Make an impact. Help us win.

Duties and Responsibilities:
  • Serve as the day-to-day contact for clients  

  • Responsible for client satisfaction and account retention 

  • Project Manage as well as implement newly assigned clients as well as an existing business growth 

  • Develop Scope and Requirements for Solution Design 

  • Lead all client implementations, manage new project deployments, and train stakeholders on the mPulse software  

  • Build and Lead Client UAT 

  • Monitor customer programs, build reports that highlight program outcomes, and showcase results to client stakeholders  

  • Leverage a comprehensive understanding of mPulse products and services to provide recommendations to client pain-points 

  • Build strong cross-functional relationships within client accounts 

  • Identify new business expansion and adoption opportunities 

  • Create SOWs as needed 

  • Manage internal resources efficiently to achieve client and company goals 

  • Interface with mPulse teams to drive innovation and collaboration  

  • Confirm programs meet regulatory requirements (HIPAA. TCPA, etc.)  

  • Lead on identifying, escalating, and resolving all client issues utilizing issues log  

  • Serve as Customer Advocate within mPulse (product, billing, etc.) 

  • Identify and secure case studies, outcomes, and referral opportunities from clients 

  • Manage client governance with regularly scheduled client meetings 

  • Understand and share industry trends, competitors, compliance 

  • Demo and train existing clients on mpulse products

  • Ensure the client report delivery

  • Consult on product innovation and improvements 

  • Lead quarterly business reviews with clients with the Director of Account Strategy 

Skills, Abilities, and Experience:

  • 5+ years of healthcare industry experience 

  • Demonstrated success in client relationship planning, management, and strategy 

  • Experience working with healthcare-related technologies, data, and software(s) 

  • Prior experience in cross-functional roles and team collaboration 

  • Experience in mobile technologies (SMS, email, App, Push Notifications) 

  • Strong analytical and problem-solving skills 

  • Expertise in leading client adoption, measurement, and achievement of ROI 

  • Experience in complex project management 

  • Excellent organizational skills, ability to multi-task, and self-motivating 

  • Technical aptitude with the ability to adapt, learn quickly, and teach others 

  • Proficient use of MS Office Suite (particularly Excel and PowerPoint), Salesforce.com, project management tools, JIRA, etc. 

  • Excellent communication skills and highly collaborative 

  • Excellent organizational skills, ability to multi-task, and self-motivating
  • Excellent communication skills and highly collaborative
mPulse Mobile provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.